Land PoliceSign inPayments, subscriptions & refunds
How paying works, how to cancel, and when you get your money back. This page forms part of the terms of use.
Prices
Prices are on our pricing page and shown again before you pay. They are in US dollars, with the Leone amount shown where you can pay in Leones. There are no hidden charges. Your bank, mobile money operator or card issuer may charge its own fees, for example for currency conversion; those are outside our control.
Ways to pay
- Card, Apple Pay and Google Pay, processed by Stripe. We never see or store your full card number.
- Orange Money and Afrimoney to our merchant number, with your order reference. Payments are matched to your order automatically or by our staff.
- Bank transfer, including from other African countries through PAPSS, with your order reference.
- Invoice for institutional and government plans.
Every payment gets a numbered receipt. Keep your order reference until your payment is confirmed. If you paid but your order still shows unpaid after 1 working day (mobile money) or 3 working days (bank transfer), email legalteam@landpolice.com with the reference and proof of payment.
Subscriptions
- Plans paid by card renew automatically. At the end of each month or year we charge the same card the price you agreed to when you subscribed, until you cancel. Before you pay we show the price, how often you will be charged and how to cancel, and we ask you to agree to the automatic renewal.
- Plans paid by mobile money, bank transfer or invoice don't charge you automatically. To keep one, pay again before the period ends.
- We tell you 7 to 30 days before any price increase takes effect, with how to cancel, and you can cancel before it applies. For yearly card plans we also remind you before each renewal.
- Cancel online at any time in My account → Subscription (two clicks, no phone call or email needed), or email legalteam@landpolice.com. Your plan continues to the end of the period you have paid for, then ends, and nothing more is charged.
- If a renewal payment fails, the plan is marked past due and ends 14 days after the renewal date unless payment is made.
- Professional plans need verification. If we cannot verify you, we cancel the plan and refund it in full.
- Report credits included in a plan are for use during the plan; unused credits are not refunded.
Refunds
| What you bought | You get a full refund if… | No refund when… |
|---|---|---|
| Certificate (US$5) | you paid twice for the same order; the download never worked and we can't fix it within 3 working days; or we withdraw the certificate because it was wrong when issued | you have downloaded a correct certificate |
| Due-diligence or valuation report | we can't produce the report, or it contains a material error we can't correct within 5 working days | the report was delivered correctly, even if the result is not what you hoped |
| Monthly subscription | you cancel within 7 days of first subscribing and haven't used any paid feature | after that, you keep access to the end of the month instead |
| Yearly subscription | you cancel within 14 days of first subscribing or renewing; after that, a proportional refund for whole unused months if we fail to provide the service | you change your mind after 14 days (access continues to the end of the year) |
| Escrow protection fee | the escrow never receives funds, or the transaction fails because of something we did wrong | due-diligence work has started (see escrow rules) |
| Marketplace listing fee | we reject your listing during our checks | the listing was published and later removed for breaking the rules |
| Building permit application fee | we can't submit your application because of a fault on our side | the authority refuses the application |
Refunds go back to the method you paid with, within 10 working days of approval (card refunds can take a few more days to show). Mobile money and bank refunds go to the number or account the payment came from. We never refund to a different person or account. Ask for a refund at legalteam@landpolice.com or through complaints. These rules don't take away any right you have under the Consumer Protection Act 2020.
Chargebacks
Please contact us before disputing a card payment; most problems are fixed faster that way. If a payment is reversed, we may pause the related service until it is settled.
Version 1.3 · in force from 11 November 2026