Complaints & disputes

If something has gone wrong, tell us. Complaints are free, and making one never affects how we treat you.

How to complain

Email legalteam@landpolice.com, call +232 72 832 321, or write to LAND POLICE, LLC, 101 Peninsular Highway, York Village, Freetown, Sierra Leone.
Include your name, how to reach you, what happened, any order, receipt, certificate or parcel number, and what you would like us to do.
You can complain in English or Krio, and someone may complain for you with your permission. Tell us if you need information in another format.

Acknowledgement within 2 working days, with a reference number and the name of the person handling it.
Review by someone not involved in the decision you are complaining about. We may ask for more information.
Written answer within 15 working days: what we found, what we will do, and any refund or correction. If we need longer, we tell you why and when you will hear from us. Urgent matters (a possible fraud on your land, an escrow payment, or a locked account) are handled within 2 working days.

Ask for our answer to be reviewed by a Land Police director. We reply within 10 working days.
Disputes about land itself (ownership, boundaries, inheritance) can go to Land Police mediation, the Chiefdom Land Committee for customary land, the Ministry of Lands, Housing and Country Planning, or the courts. Mediation is voluntary.
Consumer complaints can also be taken to the National Consumer Protection Commission under the Consumer Protection Act 2020.
You can go to court at any time; using our complaints process does not affect that right.

Wrong certificate or record: see certificate & search terms.
Your personal data (copy, correction, deletion): use My account → Privacy & your data, or email us. See the privacy notice.
Suspended account or refused verification: we tell you the reason where the law allows and you can ask for a review by a different administrator.
Refunds: see payments & refunds.

We record every complaint and review them each quarter to fix the causes, not just the symptoms.

Version 1.3 · in force from 11 November 2026